FAQ
Frequently asked questions.
Grouped into what it costs and how it’s structured, how onboarding and supervision work, and how we handle your data and fit. For role-specific questions, see the individual service pages.
Group 1
Engagement & pricing.
What does Veltronx actually provide?
A coordinated team built around your business, not a single hire filling one vacancy: construction professionals, including estimators, bookkeepers, administrators and project coordinators, working alongside AI agents that handle repetitive drafting, data entry and first-pass preparation. Team members are Veltronx personnel, supervised by Veltronx, working inside your systems on the tasks and priorities you set, with AI-assisted work always checked and finished by a person before it reaches you.
How is pricing structured?
One recurring monthly fee per dedicated team member, billed monthly in advance, on a month-to-month term with 30 days' notice. The fee depends on role complexity, experience level and hours: see the pricing page for what determines the number, and request a proposal for a figure.
Where are the team members based?
Offshore. Working hours are agreed in your Schedule A so the hours that matter overlap with your office day, and handoffs for anything outside that window are written down.
Who reviews the work?
You do. Veltronx staff prepare takeoffs, entries, documents and follow-ups; your estimator, controller, project manager or owner reviews and approves bids, payments, billings and anything that commits your company. A Veltronx account manager oversees quality on our side.
How long does onboarding take?
Typically five to seven business days from signed agreement to a productive team member: account manager assigned, role matched, least-privilege access set up by you, then training and shadowing on your procedures. Full productivity is targeted in week two.
What happens if the team member is not the right fit?
Veltronx provides a qualified replacement at no additional onboarding cost and manages the handover. Either party can also remove a team member or end the engagement with 30 days' written notice.
Group 3
Security & fit.
How is our data protected?
Every assigned team member is bound by written confidentiality obligations. You grant access to your own systems on a least-privilege basis through your own accounts, share credentials through a password manager rather than email, and can revoke access at any time.
Do you serve industries other than construction?
Our primary focus is larger and growing MEP contractors: commercial HVAC, mechanical, electrical and plumbing. We also support other administration-heavy, back-office-heavy businesses with a comparable workload. If you are in another sector, send an inquiry and we will tell you honestly whether the fit is there.
Still deciding? Talk it through.
A 30-minute discovery call: how your estimating, accounting, payroll and administrative work flows today, which systems are involved, and how a Veltronx team fits.